Refund policy
Return, Refund & Cancellation Policy
We want every customer to shop with confidence. Please review this policy before placing your order.
Order Cancellation
To request a cancellation, please email kellysfloralsupply@gmail.com as soon as possible and include your order number.
Orders may be canceled before shipment. Once an order has shipped, it can no longer be canceled.
Return Requests
Please contact us within 3 calendar days of delivery to request a return. Include your order number and the reason for your request.
Please contact us before returning any items. Once your return is approved, we will provide the return address and instructions. Approved returns must be shipped back within 7 calendar days of approval.
If your package is still in transit, you may contact us to request a return. We cannot guarantee that the shipment can be intercepted. A refund will be processed only after the returned items have been received and inspected.
Return Eligibility
To qualify for a return:
- Items must be unused, unaltered, and in their original condition and packaging.
- Flowers must not have been cut, glued, assembled, or used in arrangements.
- Each flower box must be returned as a complete set, including all flowers and any included accessories. Partial returns from an individual box are not accepted.
Customized and special-order items cannot be returned because of a change of mind. If they arrive damaged or incorrect, please contact us for assistance.
Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a shipping service with tracking and keeping your shipping receipt.
Original shipping fees are non-refundable for change-of-mind returns, including packages returned during transit or after delivery.
For orders that originally qualified for free shipping, the actual outbound shipping cost we paid will be deducted from the refund. We will explain this deduction when approving your return.
These shipping deductions do not apply to returns caused by an incorrect or defective item supplied by us.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email kellysfloralsupply@gmail.com within 3 calendar days of delivery.
Please include your order number and clear photos of the affected items and packaging. We will review the issue and arrange an appropriate replacement, exchange, or refund. If a return is required for a confirmed issue, we will cover the return shipping cost.
Refund Processing
Once we receive and inspect your return, we will email you to confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–7 business days after inspection. Your bank or payment provider may require additional time to post the refund.
Contact Us
For cancellation, return, or refund requests, please email:
Thank you for supporting Kelly’s Floral Supply!